Exploration of Lean Management Methods Used in Shared Services Centers, Drivers and Barriers to Process Selection for Improvements in the Light of Risk Management and ESG Reporting

Zuzanna Zaporowska; Marek Szczepański

doi:10.3390/su14084695

System Informacji Naukowej Politechniki Poznańskiej

PL EN

Strona główna / Publikacje / Exploration of Lean Management Methods Used in Shared Services Centers, Drivers and Barriers to Process Selection for Improvements in the Light of Risk Management and ESG Reporting

Zgłoś uwagę

Artykuł

Pobierz plik Pobierz BibTeX

Tytuł

Exploration of Lean Management Methods Used in Shared Services Centers, Drivers and Barriers to Process Selection for Improvements in the Light of Risk Management and ESG Reporting

Autorzy

Zuzanna Zaporowska (WIZ) ^{[ 1 ][ 6.6 ][ SzD ]}
Marek Szczepański (WIZ) ^{[ 2 ][ 6.6 ][ P ]}

^{[ 1 ]} Wydział Inżynierii Zarządzania, Politechnika Poznańska | ^{[ 2 ]} Instytut Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | ^{[ SzD ]} doktorant ze Szkoły Doktorskiej | ^{[ P ]} pracownik

Dyscyplina naukowa (Ustawa 2.0)

[6.6] Nauki o zarządzaniu i jakości

Rok publikacji

2022

Opublikowano w

Sustainability

Rocznik: 2022 | Tom: vol. 14 | Numer: iss. 8

Typ artykułu

artykuł naukowy

Język publikacji

angielski

Słowa kluczowe

EN

lean management
shared services center
risk management
process automation
sustainable management
COVID-19

Streszczenie

EN This paper aims to study how processes are selected for improvements in shared services centers (SSCs), and if the risk management aspect is considered during process improvements. Lean management has become a highly regarded platform for process improvement within organizations with the focus being on waste reduction and value added at the customer level. As a leading destination of SSCs, Poland has been seen implementing this approach since at least 2015 with the main benefit being cost reduction. This philosophy opens the door to identifying potential waste reduction and ongoing efficiencies of processes that have been migrated to SSCs. With the identification of the research need, firstly, a targeted literature review on tools and models of process selection for improvements was performed. The second step entails in-depth interviews with lean management experts, surveys with detailed questions in the area of lean management implementation, and finally a case study on measurements of testing the effectiveness of applying lean management methodology. The findings present drivers and barriers to selecting of processes subject to lean management. Although lean management activities are strongly supported by risk management experts, there is no synergy between the two streams causing the need for further research in SSCs.

Data udostępnienia online

14.04.2022

Strony (od-do)

4695-1 - 4695-20

DOI

10.3390/su14084695

URL

https://www.mdpi.com/2071-1050/14/8/4695

Uwagi

Article number: 4695

Typ licencji

CC BY (uznanie autorstwa)