Title
Study of the use of robotic process automation in supporting customer order process
Authors
[ 1 ] Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ 2 ] Instytut Inżynierii Bezpieczeństwa i Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ SzD ] doctoral school student | [ P ] employee
Scientific discipline (Law 2.0)
Year of publication
2024
Published in
Article type
scientific article
Publication language
english
Keywords
Abstract
EN The article presents a study of the impact of implementing robotic process automation in the customer service process for a manufacturing industry company. The study showed that the implementation of robotic process automation can contribute to shortening the implementation time of the analyzed process and eliminating ineffective activities. The presented conclusions suggest that the implementation of such solutions may eliminate limitations in repeatable company processes.
Pages (from - to)
1018 - 1023
License type
CC BY-NC-ND (attribution - noncommercial - no derivatives)
Open Access Mode
open journal
Open Access Text Version
final published version
Date of Open Access to the publication
at the time of publication
Full text of article
Access level to full text
public
Ministry points / journal
20
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