Assessment of Quality Management System Maturity
[ 1 ] Katedra Zarządzania i Inżynierii Produkcji, Wydział Budowy Maszyn i Zarządzania, Politechnika Poznańska | [ P ] employee
2018
chapter in monograph / paper
english
- quality management
- maturity of quality management system
- quality costs
EN Quality management in a manufacturing company is manifested by specific activities, which can be less or more efficient. The authors of this paper assume that level of efficiency is an indicator of the maturity [1] of a quality management system (QMS). The aim of this paper is to present a technique developed by the authors to assess the maturity of a quality management system. The technique is based on an original, generalized model of quality costs in which the QMS maturity is a variable and quality costs are an output quantity. This procedure provides a strategy to assess the maturity of processes and indicate areas and potential of improvement.
889 - 898
20
WoS (15)