Avaya conversational intelligence™: A real-time system for spoken language understanding in human-human call center conversations

J. Mizgajski; A. Szymczak; R. Głowski; P. Szymanski; P. Zelasko; Ł. Augustyniak; Mikołaj Morzy; Y. Carmiel; J. Hodson; Ł. Wójciak; D. Smoczyk; A. Wróbel

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Chapter

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Title

Avaya conversational intelligence™: A real-time system for spoken language understanding in human-human call center conversations

Authors

J. Mizgajski
A. Szymczak
R. Głowski
P. Szymanski
P. Zelasko
Ł. Augustyniak
Mikołaj Morzy (WIiT) ^{[ 1 ][ 2.3 ][ P ]}
Y. Carmiel
J. Hodson
Ł. Wójciak
D. Smoczyk
A. Wróbel

^{[ 1 ]} Instytut Informatyki, Wydział Informatyki i Telekomunikacji, Politechnika Poznańska | ^{[ P ]} employee

Scientific discipline (Law 2.0)

[2.3] Information and communication technology

Year of publication

2019

Chapter type

chapter in monograph / paper

Publication language

english

Pages (from - to)

3659 - 3660

URL

https://www.scopus.com/record/display.uri?eid=2-s2.0-85074709079&origin=resultslist&sort=plf-f&src=s&st1=Avaya+Conversational+Intelligence%3a+A+Real-Time+System+for+Spoken+Language+Understanding+in+Human-Human+Call+Center+Conversations&sid=103464867d45d749b46f4e469b754d1a&sot=b&sdt=b&sl=143&s=TITLE-ABS-KEY%28Avaya+Conversational+Intelligence%3a+A+Real-Time+System+for+Spoken+Language+Understanding+in+Human-Human+Call+Center+Conversations%29&relpos=0&citeCnt=1&searchTerm=

Book

Proceedings of the Annual Conference of the International Speech Communication Association, INTERSPEECH 2019

Presented on

20th Annual Conference of the International Speech Communication Association: Crossroads of Speech and Language, INTERSPEECH 2019, 15-19.09.2019, Graz, Austria

Ministry points / chapter

5

Ministry points / conference (CORE)

140

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