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Book

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Title

19th QMOD Proceedings : International Conference on Quality and Service Sciences

Editors

Year of publication

2016

Place

Lund, Sweden

Publisher name

Lund University Library Press

Date of publication

2016

ISBN

978-91-7623-086-2

Chapters
Developing Human Lean Green tool as an instrument of measuring a sustainable organization development (p. 1035-1046)
Customer satisfaction survey of rail passenger services (p. 1047-1061)
Conference

19th QMOD-ICQSS International Conference on Quality and Service Sciences, 21-23.09.2016, Rome, Italy

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