Title
Quality management in the customer service process
Authors
[ 1 ] Katedra Ergonomii i Inżynierii Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
Scientific discipline (Law 2.0)
Year of publication
2018
Chapter type
chapter in monograph / paper
Publication language
english
Keywords
EN
- quality management
- customer Service process
- customer segmentation
- customer LifeCycle.
Pages (from - to)
9 - 18
Ministry points / chapter
5
Ministry points / chapter (humanities, social sciences and theology)
5
Publication indexed in
WoS (15)
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