Reference model of information flow in business relations with 4PL operator
[ 1 ] Instytut Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
2020
chapter in monograph
english
- fourth party logistics
- GS1
- supply chain integration
EN Nowadays, apart from the physical availability of goods in a given link in the logistics chain, great importance is attached to the possession of up-to-date information about the quantity, structure of assortment, or location of goods flowing through the supply chain, which a given link is not (first of all) or was already the owner of. Goods movement monitoring enables a wide range of information from the logistics chain to be obtained and used to deliver faster and at the same time at a lower cost—more effectively reconcile the ubiquitous compromise in logistics between customer service level and its cost. The aim of this chapter is to present studies on the problems and needs of information integration in business relations between the 4PL Operator and the contractors. The chapter uses both secondary sources—analysis of the literature of the subject, as well as primary sources—various analyses of business practice. The authors developed and implemented their own multi-stage methodology of studies covering procurement companies, distribution companies, 4PL operators and their customers. The studies were conducted in years 2017–2018 on a sample of 76 companies from the TSL sector (targeted selection) operating on the Polish market. The study perspective includes a cross-confrontation of positions of both parties to the information flow in the logistics chain: opinions of suppliers and distributors regarding the functioning of 4PL operators and the opinions of 4PL operators regarding the functioning of their customers—suppliers and distributors. The reference model of information flow between a business entity and a 4PL operator proposed in this chapter may constitute a standardized method of monitoring of communication in business practice of companies, providing a basis for further analyses and evaluations of the improvement of the efficiency of logistics processes in procurement and distribution chains.
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