Title
Improvement of quality ability of customer service process
Authors
[ 1 ] Katedra Ergonomii i Inżynierii Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
Year of publication
2011
Chapter type
chapter in monograph
Publication language
english
Pages (from - to)
79 - 97
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