Customer churn analytics using monotonic rules
[ 1 ] Instytut Informatyki, Wydział Informatyki i Telekomunikacji, Politechnika Poznańska | [ P ] employee
2023
chapter in monograph / paper
english
- Dominance-based Rough Set Approach
- ordinal classification with monotonicity constraints
- monotonic decision rules
- customer churn
EN Using bank customer churn data, we demonstrate the explanatory and predictive capacity of monotonic decision rules. Since the data are partially ordinal, they are structured by a new version of the Variable Consistency Dominance-based Rough Set Approach before the induction of monotonic decision rules. The induced rules characterize loyal customers and the ones who left the bank. Such an approach is in line with explainable AI, aiming to obtain a transparent and understandable decision model. In the course of a computational experiment, we compare the predictive performance of monotonic rules with several well-known machine learning models.
287 - 292
dla wszystkich w zakresie dozwolonego użytku
open repository
final published version
at the time of publication
20