Business process maturity of the Transport-Forwarding-Logistics sector in Poland
[ 1 ] Instytut Maszyn Roboczych i Pojazdów Samochodowych, Wydział Maszyn Roboczych i Transportu, Politechnika Poznańska | [ 2 ] Politechnika Poznańska | [ P ] employee | [ S ] student
2017
scientific article
english
- process maturity
- Transport-Forwarding-Logistic sector
- CMMI model
EN The paper deals with the evaluation of business process management development of the Polish TFL (Transport-Forwarding-Logistics) sector. Up to date, several studies of this type have been conducted, but TFL sector is marginally represented there or even omitted. Therefore, the authors have conducted their own research filling this gap. They have compared the results with the previous studies, as well as identified key determinants of the specific level of process maturity. Generally, there is no dominant level of process maturity at TFL sector in Poland. In particular, the lowest frequently occurred process maturity is level 3 (defined), which is typical for 15% of companies. The grades of other levels are bi-polarized below and above level 3. The largest group at TFL sector (a total of 44%) has been classified at level 2 (managed) and 1 (initial), with 25% and 19% of companies, respectively allocated there. The remaining companies are classified at level 5 (optimizing), and 4 (quantitatively managed), with percentage of 23% and 18%, respectively.
30.08.2017
337 - 350
other
publisher's website
final published version
at the time of publication
public
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