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Article

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Title

The CRM system and its role in raising the competitiveness of enterprises

Authors

[ 1 ] Katedra Ergonomii i Inżynierii Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ 2 ] Katedra Zarządzania i Systemów Informatycznych, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ 3 ] Katedra Marketingu i Sterowania Ekonomicznego, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee

Scientific discipline (Law 2.0)

[6.6] Management and quality studies

Year of publication

2019

Published in

Annales Universitatis Mariae Curie-Skłodowska. Sectio H, Oeconomia

Journal year: 2019 | Journal volume: vol. 53 | Journal number: nr 2

Article type

scientific article

Publication language

english

Keywords
EN
  • CRM
  • competition
  • entrepreneurship
  • customer relations
Pages (from - to)

17 - 24

DOI

10.17951/h.2019.53.2.17-24

URL

https://journals.umcs.pl/h/article/view/8665/6866

License type

CC BY (attribution alone)

Open Access Mode

open journal

Open Access Text Version

final published version

Date of Open Access to the publication

at the time of publication

Ministry points / journal

20

Ministry points / journal in years 2017-2021

70

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