Network of contradictions analysis in marketing information quality management
[ 1 ] Instytut Inżynierii Bezpieczeństwa i Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
[6.4] Communication and media studies[6.6] Management and quality studies
2020
chapter in monograph / paper
english
- TRIZ
- contradiction cloud
- marketing information
- quality management
EN The aim of this paper is to develop the method for network of contradiction analysis and improve the marketing information quality management. The issue of information is discussed. The information is considered as an abstract system and the marketing information is the variant form of this system. The reference to the basis of Classical Theory of Inventive Problem Solving (TRIZ) and General Theory of Powerful Thinking (OTSM) is made. The method of representing and selecting appropriate subset of contradictions among a complete set of contradictions within technical systems is presented. The principles and operations of Qualitology, Grey System Theory and Statistics are applied to adjust the method to guide the problem solver in choosing the most important contradictions within the abstract system of marketing information. The developed method for network of contradiction analysis in marketing information quality management was applied in the sales department of a manufacturing company. It is noticed that the selected subset of contradiction is to be further faced with ARIZ85-C. The analysis of the possibilities of the concept of the ARIZ85-C algorithms application to provide the best approach to be followed in solving the inventive problems in abstract system of information is the objective for the future studies.
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