The support of analysis of level for customer service by network visualization
[ 1 ] Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ 2 ] Katedra Zarządzania Produkcją i Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ D ] phd student | [ P ] employee
2016
scientific article
english
- customer service
- indicators of customer service
- network visualizations
EN The concept of network in economic sciences is generally referenced to companies connecting into a network (and related to the effects of this phenomenon) than to the relationship between the elements in organizations, which are shaping such a network (and the result of such approach). Occurring today dynamic and unexpected market changes enforce a special data presentation, so that based on them decision-making in the company will be resulted on their absorption or appropriate deformation of management system. The aim of the article is to use the visualization network to analyze the level of customer service and improve achieved indicator values of service in the selected company of the pharmaceutical industry. The tool for analysis and visualization was program Pajek by Vladimir Batagejl and Andrei Mrvar. For the most important results of the study should be included a positive opinion on the suitability of network visualizations (and their characteristics as the value of belonging and vector) for solving these types of problems.
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public
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