Title
Use of CSI to research customer service in a service company. MPK – case study
Authors
[ 1 ] Katedra Marketingu i Sterowania Ekonomicznego, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
Year of publication
2016
Chapter type
chapter in monograph
Publication language
english
Keywords
EN
- customer satisfaction index
- customer satisfaction
- satisfaction
- dissatisfaction
- quality
- mpk
- municipal transportation
Pages (from - to)
203 - 220
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