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Chapter


Title

Evaluation of the Quality of Work of the Health and Safety Service Using the Servqual Method - a Case Study in Polish Company

Authors

[ 1 ] Katedra Ergonomii i Inżynierii Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee

Year of publication

2016

Chapter type

paper

Publication language

english

Keywords
EN
  • evaluation of the quality of services
  • servqual
  • health and safety service
  • quality gap
Pages (from - to)

96 - 98

Book

Occupational Safety and Hygiene SHO2016 : proceedings book

Presented on

SHO2016 International Symposium on Occupational Safety and Hygiene, 23-24.03.2016, Guimarães, Portugal

Publication indexed in

WoS (15)

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