The macroergonomic improvement of total quality management industrial systems
[ 1 ] Instytut Inżynierii Bezpieczeństwa i Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ 2 ] Instytut Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
[2.9] Mechanical engineering[6.6] Management and quality studies
2020
chapter in monograph / paper
english
- macroergonomics
- total quality management
- industrial systems
EN Quality based macroergonomic improvement of industrial systems involve both a technological-organizational component as well as human communities subjectively treated in this system. The essence of Total Quality Management (TQM) is a fact of current, dynamic updating the mentioned above macroergonomic relation creating the industrial system. The base of this update is current identifying and assessing the TQM reaction on changing internal and external macroergonomic conditions. The publication presents the expert method of nonconformities’ estimation and identification of TQM current state with its primary assumptions. The analysis of these nonconformities using the quantitative examinations were conducted in 384 industrial enterprises. On this base a conceptual model of undertakings aiming at permanent improvement of TQM was proposed.
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