2020

chapter in monograph / paper

english

EN The aim of the publication is to emphasize the role of effective communication practices in shaping and maintaining a high level of occupational safety in production processes. Theoretical considerations were supported by a synthetic review of research results and supplemented by a case study of a manufacturing company. The study exploits the author’s questionnaire for the Communication Performance Assessment in the area of Health and Safety (CPA-OHS). The results of the research clearly indicate deficits in vertical communication - between employees and supervisors. The main problems are related to the lack of freedom in daily communication between employees and management and a low level of mutual understanding. The survey showed that the consequences of the current problems in the area of interpersonal communication may be intensified in the near future as a result of a deep reconstruction of the human-machine relationship, based for the first time in the history of civilization on cooperation with non-human intelligence.

340 - 349

10.1007/978-3-030-20494-5_32

https://link.springer.com/chapter/10.1007/978-3-030-20494-5_32

Advances in manufacturing, production management and process control : Proceedings of the AHFE 2019 International Conference on Human Aspects of Advanced Manufacturing and the AHFE International Conference on Advanced Production Management and Process Control, July 24-28, 2019, Washington D.C., USA

AHFE 2019 International Conference on Human Aspects of Advanced Manufacturing, and the AHFE International Conference on Advanced Production Management and Process Control, 24-28.07.2019, Washington, United States

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