Cognitive and emotional-motivational aspects of communication to improve work safey in production processes : case study
[ 1 ] Instytut Inżynierii Bezpieczeństwa i Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
2020
chapter in monograph / paper
english
- human factors
- health and safety
- interpersonal and group communication
- safety culture
- behavior-based safety (BBS)
- Industry 4.0
EN The aim of the publication is to emphasize the role of effective communication practices in shaping and maintaining a high level of occupational safety in production processes. Theoretical considerations were supported by a synthetic review of research results and supplemented by a case study of a manufacturing company. The study exploits the author’s questionnaire for the Communication Performance Assessment in the area of Health and Safety (CPA-OHS). The results of the research clearly indicate deficits in vertical communication - between employees and supervisors. The main problems are related to the lack of freedom in daily communication between employees and management and a low level of mutual understanding. The survey showed that the consequences of the current problems in the area of interpersonal communication may be intensified in the near future as a result of a deep reconstruction of the human-machine relationship, based for the first time in the history of civilization on cooperation with non-human intelligence.
340 - 349
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