Intelligent Predictive Decision Support System for the Maintenance Service Provider
[ 1 ] Instytut Inżynierii Bezpieczeństwa i Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
2021
chapter in monograph / paper
english
- intelligent decision making tool
- fuzzy logic
- outsourcing of maintenance processes
EN A maintenance process of internal vehicle transport is important from the production companies and also service providers. Failures of transport vehicles for a production company mean difficulties in the realization of production and auxiliary processes. Failures of transport vehicles for a service organization means those employees of the organization are assigned to carry out service activities for a longer time. This issue can be a particular problem, especially for small service organizations. Hence, in order to plan the maintenance activities, it is appropriate to predict failures to prevent them by undertaking adequate preventive actions. In this work, the failure risk was calculated based on the data from the maintenance processes collected. Additionally, it is proposed the solution, especially for small maintenance service providers, which can be used for maintenance activities taken under consideration the criticality of internal vehicles. The method presented in the article, which supports decision making regarding service planning, can help companies providing maintenance outsourcing services.
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