Model of instruments for measuring the quality of logistics services in the coopetition of enterpresises
[ 1 ] Instytut Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
PL Model instrumentów pomiaru jakości usług logistycznych we współpracy konkurencyjnej przedsiębiorstw
2023
scientific article
english
- coopetition
- logistics services
- quality of logistic services
- logistics services measurement instruments
- TFL sector
EN Using the presented model of instruments in shaping and improving the quality of logistics services in the conditions of the competitive cooperation of enterprises will effectively solve the problems of quality logistics services in competitive cooperation in the Deming Cycle and ISO 9000 standards. The model of instruments, due to the extensive possibilities of its use at many stages of the product or process life cycle, can be very useful and constitute a convenient tool for shaping the quality of logistics services in enterprises involved in coopetition, however, it requires further empirical research.
145 - 159
CC BY (attribution alone)
open journal
final published version
at the time of publication
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