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Article

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Title

Model of instruments for measuring the quality of logistics services in the coopetition of enterpresises

Authors

[ 1 ] Instytut Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee

Scientific discipline (Law 2.0)

[6.6] Management and quality studies

Title variant

PL Model instrumentów pomiaru jakości usług logistycznych we współpracy konkurencyjnej przedsiębiorstw

Year of publication

2023

Published in

Zeszyty Naukowe Politechniki Śląskiej. Organizacja i Zarządzanie

Journal year: 2023 | Journal number: no. 173

Article type

scientific article

Publication language

english

Keywords
EN
  • coopetition
  • logistics services
  • quality of logistic services
  • logistics services measurement instruments
  • TFL sector
Abstract

EN Using the presented model of instruments in shaping and improving the quality of logistics services in the conditions of the competitive cooperation of enterprises will effectively solve the problems of quality logistics services in competitive cooperation in the Deming Cycle and ISO 9000 standards. The model of instruments, due to the extensive possibilities of its use at many stages of the product or process life cycle, can be very useful and constitute a convenient tool for shaping the quality of logistics services in enterprises involved in coopetition, however, it requires further empirical research.

Pages (from - to)

145 - 159

DOI

10.29119/1641-3466.2023.173.10

URL

http://dx.doi.org/10.29119/1641-3466.2023.173.10

License type

CC BY (attribution alone)

Open Access Mode

open journal

Open Access Text Version

final published version

Date of Open Access to the publication

at the time of publication

Full text of article

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Access level to full text

public

Ministry points / journal

100

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