Ergonomic service quality of the elderly on the example of the financial market
[ 1 ] Katedra Ergonomii i Inżynierii Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
2014
paper
english
EN Service quality focused on elderly people is due to the fact that they constitute an ever-increasing group. Because of the processes occurring during aging, elderly people have more specialized, but often hidden, needs. This is why the quality of services should be directed through ergonomic requirements which, because of their specificity, are ideal for shaping the environment to the needs of users.
579 - 583
WoS (15)