Ergonomic service quality of the elderly on the example of the financial market

Marcin Butlewski; Agnieszka Misztal; Edwin Tytyk; D. Walkowiak

doi:10.1201/b16490-104

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Title

Ergonomic service quality of the elderly on the example of the financial market

Authors

Marcin Butlewski (WIZ) ^{[ 1 ][ P ]}
Agnieszka Misztal (WIZ) ^{[ 1 ][ P ]}
Edwin Tytyk (WIZ) ^{[ 1 ][ P ]}
D. Walkowiak

^{[ 1 ]} Katedra Ergonomii i Inżynierii Jakości, Wydział Inżynierii Zarządzania, Politechnika Poznańska | ^{[ P ]} employee

Year of publication

2014

Chapter type

paper

Publication language

english

Abstract

EN Service quality focused on elderly people is due to the fact that they constitute an ever-increasing group. Because of the processes occurring during aging, elderly people have more specialized, but often hidden, needs. This is why the quality of services should be directed through ergonomic requirements which, because of their specificity, are ideal for shaping the environment to the needs of users.

Pages (from - to)

579 - 583

DOI

10.1201/b16490-104

URL

https://www.taylorfrancis.com/chapters/edit/10.1201/b16490-104/ergonomic-service-quality-elderly-example-financial-market-butlewski-misztal-tytyk-walkowiak

Book

Occupational Safety and Hygiene II

Presented on

10th Annual Congress of the Portuguese-Society-of-Occupational-Safety-and-Hygiene on Occupational Safety and Hygiene (SPOSHO), 13-14.02.2014, Guimarães, Portugal

Publication indexed in

WoS (15)

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