Sustainable E-Procurement: Key Factors Influencing User Satisfaction and Dissatisfaction
[ 1 ] Instytut Zarządzania i Systemów Informacyjnych, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ 2 ] Instytut Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
2024
scientific article
english
- sustainability procurement
- procurement digitalization
- public procurement
- user experience
- user satisfaction
- e-procurement
EN The aim of this study was to identify factors that influence satisfaction and dissatisfaction in the use of public e-procurement. The use of IT solutions promotes sustainable development. Hence, there is a need to conduct research that will allow for the best possible adjustment of e-procurement solutions in order to implement them as widely as possible in business practice. This study used a quantitative exploratory survey-based approach. The obtained research results were analyzed using statistical methods, including factor analysis PCA. Factor analysis identified three main satisfaction factors and two dissatisfaction factors in e-procurement use, highlighting the importance of support, intuitiveness, and security in user satisfaction. This study contributes to the existing literature by providing a nuanced understanding of the factors influencing user satisfaction and dissatisfaction within e-procurement systems, specifically highlighting the role of intuitive design and technical support. It offers a unique perspective by integrating these insights with the specific requirements of public procurement, thereby filling a gap in the research on enhancing user experience in the context of sustainable purchasing practices.
02.07.2024
5649-1 - 5649-13
Article number: 5649
CC BY (attribution alone)
open journal
final published version
02.07.2024
at the time of publication
public
100
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