Methodology of Assortment Analysis in Companies with a Wide Range of Products for Building the Flexibility of Customer Service
[ 1 ] Katedra Zarządzania Produkcją i Logistyki, Wydział Inżynierii Zarządzania, Politechnika Poznańska | [ P ] employee
2014
chapter in monograph
english
- wide range of products
- MTO
- MTS
- production system transformation
- flexibility of customer service
EN The aim of the chapter is to present the methodology of the analysis of assortment in companies with a wide range of products and diversified customer service strategies (Make to order, Make to stock, Assembly to order). The authors performed ABC/XYZ analysis (logistical criteria of the segmentation), analysis of technological similarity coefficient in terms of process times in both horizontal and vertical terms. A statistical software has been used for analysis purposes. Then the selected data have been used in the simulation of production-logistics process (FlexSim 7 Simulation Software) for multi-department companies with diversified customer service strategies. The validation of the methodology was based on an analysis of the correlation between the indicators adopted for the evaluation of simulation results with the results of statistical analysis. The chapter ends with general conclusions on the results of the work and the comments on their application in business practice.
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